Terms and Conditions
By placing an order with winnipegprintshop.com (Winnipeg Print Shop or WPS), you agree to the following terms:
CRITICAL COLOUR REPRODUCTION INFORMATION
winnipegprintshop.com utilizes a process of printing referred to as "Gang-Run Printing" which provides affordable four-colour printing. "Gang-Run Printing" will group your job with other jobs allowing overall production costs and expenses to be shared with other customers.
Because of variances in paper, equipment, inks, and other conditions between production pressroom operations, a "pleasing colour" [as determined by generally accepted trade technical methods] is to be expected with gang-run printing. When such a variation occurs, it will be considered acceptable performance. WPS accepts no responsibility for colour variations between submitted files and the final printed piece achieved from utilizing the gang-run process. Under NO circumstances will a reprint be honoured for colour variations that have occurred during the gang-run printing process. If you require a more precise printed product please request a custom quote. By placing an order you are agreeing to all of our terms and conditions.
1. Quotations/Estimates
Prices posted on this website are subject to change without notice. Written estimates are valid for 30 days.
2. Payment Terms
ALL orders must be prepaid. In the event the details of an order/job have been modified and an unpaid balance is created, the card used to place the original order will be charged. Charges typically will occur within 24-48 hours of the modification, but can take up to 45 days depending on our current workload as these charges must be individually verified by a human.
3. Orders
WPS reserves the right to upgrade the coating or quantity, at no additional charge, for any product ordered (excluding mailer pieces or unless otherwise stated in the details/special instructions). WPS also reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. WPS is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to WPS for printing and/or publication.
4. Order Approval/Proofing
WPS has and assumes no obligation to proof or otherwise review the content or layout of your order. Even if a WPS customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume WPS will review any other order you place. Orders are printed in their "as submitted" form and the customer is fully responsible for final file, layout verification and approval prior to submission to the print process. WPS DOES NOT make any changes on customer files. Once you submit an order to the print process you are agreeing you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. WPS will assume you have verified the spelling, grammar, content and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, graphics, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, bleeding, erroneous cut or fold lines, die lines or crop marks, sizing, etc.
WPS does not provide proofs of any order unless the customer requests it as part of the order process and it is an option available for the product. If you request a proof then it is your responsibility to verify the proof against the original (and to correct any spelling or grammatical errors, etc). If a proof is requested, then your job will not be processed or deemed production ready until you have approved the proof in writing. Please be aware that this may impact the job turnaround time.
5. Current Specials
In order to receive the discounts associated with WPS’s "Current Specials", you must input the appropriate/relevant promotion code when placing your order. If you do not input the appropriate/relevant promotion code, you WILL NOT receive a discount and discounts will not be applied retroactively after the order has been placed. If participating in WPS specials or receiving discounts, you agree to be a member of our mailing list; if you are not already. Specials are only available to eligible customers and specials can be updated at any time.
6. Cancellations
Cancelled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job the same business day you place your order, providing same day service was not requested. The cancellation must occur before the cutoff time that applies to your order and the related product(s) that were ordered. A minimum charge of $35 + 3% of total job cost is applied to jobs canceled. No refunds will be issued for orders cancelled after the business day order was placed. In those instances we will issue a store credit.
7. General Refund Policy
Under no circumstances will WPS issue a refund. We only issue store credit.
8. Credit Card Forced Refund/Chargeback Policy
All credit card issues and/or disputes on products or services purchased by your credit card authorization from WPS shall be resolved between the customer and WPS. By agreeing to these terms and conditions the customer agrees to never chargeback a purchase for any reason.
9. Store Credit
Under no circumstances will store credit be exchanged for cash.
10. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. WPS can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with WPS are to the client's knowledge correct and there are no conditions or agreements relating to the order which are not written or accompanying said order.
11. Liability
WPS’s liability shall be limited to the stated selling price to the customer of any defective goods and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. WPS warrants every product manufactured meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. WPS. makes no other warranty and no actions or words of WPS or its officers, employees or agents shall constitute a warranty.
12. Indemnification
The customer represents it has the legal right to produce all printed materials ordered from WPS. In the event a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against WPS based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging the printing performed or product produced by WPS ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold WPS harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending WPS against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing WPS for any legal fees and expenses it reasonably incurs in responding.
13. Alterations/Corrections
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current design rate.
14. Prepress/Hardcopy Proofs
When ordered by the customer, WPS will submit colour proofs for customer's review and approval. Shipping charges may be assessed when sending a proof via mail or courier. To request a proof you must order it through the website shopping cart system when placing your print order. Proofs must be returned to WPS marked "O.K." or "Revised Proof Required" and signed by the customer. Until the proof is returned, no additional work will be performed. WPSwill not be responsible for undetected production errors if:
- Proofs are waived by the client;
- The work is printed per the client's written OK;
- Requests for changes are communicated verbally.
All requests for changes of any kind must be made in writing to avoid mistakes.
15. Colour Proofing
Because of differences in equipment, paper, inks and other conditions between colour proofing and production pressroom operations, a "pleasing colour" variation between colour proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance.
16. Overruns/Underruns
The generally accepted trade practice is plus or minus 10%.
17. Delivery/Third Party Shipping
Charges for delivery of materials and supplies from the client or the client's supplier to WPS are not included in quotations unless specified. WPS is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first. When delivery or shipping is selected product will be shipped immediately upon completion. Shipping carriers visit our plant Mon-Fri and pickup completed orders, exceptions are holidays or if the office is closed due to inclement weather. If your order is not ready by the time the shipping carrier visits our plant, your order will be picked up the following business day. Airline cargo is handled differently, as we take those orders directly to the airport.
Same day / Next day delivery
winnipegPRINTshop.com is pleased to offer same day and next day delivery on a number of our products. These options are available to Winnipeg delivery addresses only. For same day delivery, orders must be placed by 10:00am Central. Next day orders can be placed until 11:59pm the day prior to delivery.
Please note not all products and quantities are available for same day or next day.
18. Claims
Claim for defects, damages or shortages must be made by the client in writing no later than five (5) calendar days after delivery. If no such claim is made, WPS and the client will agree the job has been accepted. By accepting the job, the client acknowledges WPS's performance has fully satisfied all terms, conditions and specifications. Any disputes on products or services purchased by your credit card authorization from WPS shall be dealt with between the customer and WPS.
19. Right to Subcontract
WPS shall have the right to assign any portion of the work required to another vendor.
20. Workmanship Guarantee
WPS guarantees all orders to be within "gang run" specs and to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the job or issue the customer a credit at our discretion.
*Important information:
- Print turnaround is based from when production begins.
- When placing an order we will print the size selected unless otherwise stated in the details/special instructions. If you cannot find your desired size, please pick the next size up i.e. if you want a 5.5 x 3.5 postcard, you would select "Postcard (6 x 4)" and note in the special instructions that you want a 5.5 x 3.5.
- The final piece MAY be up to 1/8th inch smaller or larger than actual order size.
- The final piece MAY slide up, down, left or right 1/16th inch to 1/8th inch in either direction. Thus, we strongly recommend you DO NOT use borders in your artwork.
- The final piece MAY be cut slightly uneven, 0 to 10 degree shifts are considered acceptable.
- When reordering, colours MAY be slightly different then original order.
- If files are submitted in RGB mode, you are authorizing WPS to convert the file(s) to CMYK mode. (converting files from RGB to CMYK may cause colour shifting as well as other undesirable results).
- If we only receive one file for a job we will assume that file is to be used for side 1 and side 2 is blank, unless otherwise stated.
- We will NOT accept files that are emailed. All orders MUST be placed through the website.
21. Reprints
If for any reason we must reprint a job, we MUST use the original files uploaded. Under no circumstances will we accept new files for the reprint.
22. Turnaround Estimate
Purchasing non-standard upgraded turnaround should NOT be construed as a guarantee and does not apply to any additional production. Additional production includes, but is not limited to folding, scoring, perforating, die-cutting and drilling. Print turnaround times displayed on the price calculator page are only estimates. At WPS’s discretion, if a job does ship by the estimated turnaround, WPS may issue a store credit towards the customer's next order, but the customer must request this credit. The amount of the credit is at the discretion of WPS. Exceptions to the issuance of store credit include, but are not limited to equipment failure/power outages, 3rd party shipping errors and "acts of god".
23. Privacy Statement
Please click here to view our privacy and security policy
24. Samples
WPS may use your product for samples or advertising purposes.
25. Billing
Our name will appear as "winnipegprintshop.com or Winnipeg Print Shop" on your credit card statement.
26. Changes to our Terms & Conditions Policy
WPS may change, modify, add or remove portions of this policy at any time and any changes will become effective immediately upon being posted unless we state otherwise.